Spotlight Service Status Status

All Systems Operational

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Please get in touch with us if you notice if something isn't up to scratch at questions@spotlight.com.

Past Incidents

Sep 18, 2019

No incidents reported today.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

Issue with payments for new memberships

Resolved - This incident has been resolved.
Sep 16, 10:42 BST

Investigating - We're aware that some new customers may be seeing an error message when trying to pay for a new membership. We're working to resolve this as soon as possible and would advise customers to try payment again on Monday.
Sep 13, 17:39 BST

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

Members currently unable to reinstate or renew online

Resolved - This incident has been resolved.
Sep 9, 11:34 BST

Investigating - We are currently experiencing issues with our systems which means members are unable to reinstate or renew online or over the phone. Our team are investigating the problem currently.
Sep 9, 11:32 BST

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.